Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusefl.com/ (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information:

• Identifiers (name, email, phone number, address, IP address);
• Commercial information (services purchased, considered, or history);
• Internet or other electronic network activity (browsing, device data, interaction with ads/content);
• Geolocation data (approximate location from IP address);
• Professional or employment-related information (if voluntarily provided);
• Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” beyond what is reasonably necessary to provide requested services.

By submitting forms on our Website, you consent to receive SMS communications from us, including service updates, promotional offers, and operational notifications. SMS opt-in information is confidential and is not shared with third parties.
How We Use Your Information

We may use the information we collect for the following purposes:

• To provide you with our best products and services;
• To improve our website and user experience;
• To personalize your experience on our website;
• To communicate with you about our products and services;
• To comply with legal obligations.

Purposes for Each Category of Information

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

• Google Analytics
• Google Ads
• Meta Pixel
• Microsoft Clarity
• Service Titan DNI
• Service Titan Web Scheduler
• Newo.ai chat widget
• Google Search Console
• Bing Webmaster Tool
• Microsoft Ads
• Contractor Commerce

How We Process your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

• All customer information is securely stored within ServiceTitan’s systems
• ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices
• Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

• Service scheduling and dispatch
• Customer communication (email, SMS, phone)
• Billing, invoicing, and payment processing
• Service recommendations and follow-up
• Record-keeping required for business and legal compliance
• Website and system analytics (non-sensitive)

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties. If you have consented to receive text messages from Contractor, you may receive text messages related to recurring services, that include but are not limited to messages regarding service they need, confirm appointment information, answering customers question etc.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights (Florida & Federal Law)

Florida law and applicable federal protections, you have the right to:

• Request information about our data practices
• Request correction of inaccurate information
• Request deletion of personal information where legally possible
• Opt-out of marketing communications (email, SMS)
• File complaints with authorities if you believe privacy laws were violated

To exercise these rights, contact us using the information below. We may request verification of your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose. The personal information might be deleted via the means of user’s request on the page Do Not Sell or Share My Information.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website that can be accepted or rejected. Additionally, you can control cookies through your browser settings and other tools. Please note that disabling cookies may affect your ability to use certain features of our website. We do not use cookies for cross-context behavioral advertising.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fusefl.com

Effective date: 11.18.2025. Last updated: 11.18.2025.